Payment Policy

At Muzax, we aim to provide a secure and seamless shopping experience for our customers in Pakistan and the GCC region. This policy outlines our accepted payment methods, our commitment to your data security, and how we support your journey.

1. Accepted Payment Methods
We provide multiple flexible payment options to suit your needs:

Cash on Delivery (COD): Available for all orders within Pakistan. You can pay the total invoice amount in cash to the courier at the time of delivery.

Credit/Debit Cards: We accept all major cards, including Visa, Mastercard, and American Express.

Direct Bank Transfer: [Optional: Mention if you allow direct transfers for large orders].

2. Payment Process & Security
Your security is our priority:

SSL Encryption: Our website uses 256-bit Secure Sockets Layer (SSL) technology to protect your personal and financial information during transmission.

PCI Compliance: Muzax is powered by Shopify, which is Level 1 PCI DSS compliant.

Data Privacy: We do not store your credit card details on our servers. All transactions are processed through secure, third-party payment gateways.

3. Currency and Taxes
Currency: All transactions are processed in the local currency of your shipping destination (e.g., PKR, AED, SAR).

VAT/Taxes: All prices displayed on www.muzax.shop are inclusive of applicable VAT/Sales Tax. There are no hidden charges at checkout.

4. Order Verification & Support
To ensure a secure shopping environment, we may contact you to verify high-value orders.

WhatsApp Support: For your convenience, we offer support via WhatsApp (+92 302 8860884) during our official business hours. You can message us for order confirmations, payment queries, or delivery updates.

Confirmation: Once your payment is authorized (or your COD order is verified), you will receive a confirmation email from support@muzax.shop.

5. Billing Disputes
In the event of a billing error or unauthorized charge, please notify us immediately via email or WhatsApp. We are committed to resolving all discrepancies within 5 business days.

6. Contact Information
Business Name: Muzax

Chat Support: 24/7 (AI-Assisted)

WhatsApp & Human Support Hours: 10:00 AM – 6:00 PM (PKT) Monday to Saturday

Phone/WhatsApp: +92 302 8860884

Email: support@muzax.shop

Business Address: Office F-52, 1st Floor, Gold Point Plaza, Murree Road, Amirpura Mohalla, Rawalpindi, Punjab 46000, Pakistan