Privacy policy

Last Updated: April 4, 2026

At Muzax, we are committed to protecting your privacy and ensuring a secure shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from www.muzax.shop (the "Site").

1. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:

Contact Information: Name, shipping address, billing address, email address, and phone number (+92 302 8860884).

Payment Information: We use secure third-party payment processors. While you provide payment details at checkout, Muzax does not store your full credit card or financial account numbers.

Order History: Details of the products you have purchased or viewed (Electronics, Health & Household, Beauty, and Kitchen items).

Technical Data: IP address, browser type, and time zone.

2. How We Use Your Information
We use your personal information to provide our services to you, which includes:

Fulfilling orders and arranging for shipping to Pakistan and GCC countries.

Processing payments and providing you with invoices/order confirmations.

Communicating with you via support@muzax.shop regarding your inquiries.

Screening our orders for potential risk or fraud.

3. Sharing Your Personal Information
We share your Personal Information with service providers to help us provide our services, as described above. For example:

We use Shopify to power our online store.

We share your address and phone number with our courier partners (e.g., TCS, Leopards, or regional GCC carriers) to ensure successful delivery.

We may share information to comply with applicable laws and regulations in Pakistan and the Middle East.

4. Data Security & SSL
Your security is our priority. Our store is hosted on the Shopify platform, which is Level 1 PCI DSS compliant. We use Secure Sockets Layer (SSL) technology to encrypt your data during transmission. We never sell or rent your personal information to third parties for their marketing purposes.

5. Your Rights
Depending on your location (Pakistan or GCC), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Cookies
We use cookies to enhance your experience, remember your cart items, and understand how you use our Site. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the Site.

7. Contact Information
Business Name: Muzax

Chat Support: 24/7

Support Hours: 10:00 AM – 6:00 PM (PKT) Monday to Saturday

Phone: +92 302 8860884

Email: support@muzax.shop

Business Address: Office F-52, 1st Floor, Gold Point Plaza, Murree Road, Amirpura Mohalla, Rawalpindi, Punjab 46000, Pakistan