Terms of Service

Last Updated: April 4, 2026

Welcome to Muzax. This website (www.muzax.shop) is operated by Muzax. Throughout the site, the terms “we”, “us” and “our” refer to Muzax. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

1. General Conditions
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose.

2. Accuracy of Information
We sell products across multiple niches including Electronics, Health & Household, Beauty, and Home & Kitchen. While we strive for 100% accuracy, we are not responsible if information made available on this site is not accurate, complete or current.

Electronics: Technical specifications are provided by manufacturers.

Beauty/Health: Product descriptions are for informational purposes and do not substitute professional medical advice.

3. Modifications to Prices and Services
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice. In accordance with Pakistan and GCC standards, all prices displayed are inclusive of applicable VAT/Taxes.

4. Products and Orders
Availability: We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

Order Rejection: We reserve the right to refuse any order you place with us. This may include orders that appear to be placed by dealers, resellers, or distributors.

Cancellations: You may request to cancel an order before it has been dispatched by contacting us via WhatsApp (+92 302 8860884).

5. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. For Cash on Delivery (COD) orders, you agree to be present at the provided address to receive and pay for the order.

6. Prohibited Uses
In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, or provincial regulations, rules, or laws.

7. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan and the specific consumer protection regulations of the GCC country (UAE, Saudi Arabia, etc.) to which the items are shipped.

8. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Contact Information
Business Name: Muzax

Chat Support: 24/7 (AI-Assisted)

WhatsApp & Human Support Hours: 10:00 AM – 6:00 PM (PKT) Monday to Saturday

Phone/WhatsApp: +92 302 8860884

Email: support@muzax.shop

Business Address: Office F-52, 1st Floor, Gold Point Plaza, Murree Road, Amirpura Mohalla, Rawalpindi, Punjab 46000, Pakistan