Shipping policy

Last Updated: April 4, 2026

At Muzax, we specialize in bringing high-quality products from Electronics to Beauty directly to your door. We understand that once you click "buy," you want your items as quickly as possible. This policy outlines our commitment to transparency, speed, and reliable delivery across Pakistan and our international service areas.

1. Our Commitment to Timely Delivery
We manage every order with care to ensure it reaches you within our promised window. To ensure you have a clear expectation of arrival, we define our shipping process in two stages:

Handling & Preparation: Once your order is placed, our team begins the quality check and packaging process. This Handling Time takes 1–2 business days, and we operate this stage from Monday to Saturday.

Transit & Travel: After your package leaves our facility, it enters the transit phase. The Transit Time is typically 3–5 business days, depending on your specific location.

Total Delivery Time: From the moment your order is confirmed, you can expect your package to arrive within a total of 4–7 business days.

2. Daily Order Cut-Off Time
To stay efficient, we follow a strict daily schedule. Our Order Cut-Off Time is 6:00 PM (PKT).

Orders received before 6:00 PM will begin processing the same day.

Orders received after 6:00 PM will be initiated on the following business day.

3. Shipping Costs & Transparency
We believe in "No Surprise" pricing. All shipping charges are calculated based on your location and the weight of the items in your cart. You will see the final, exact shipping cost at the checkout page before you finalize your payment.

4. Real-Time Tracking
Every order from Muzax comes with a promise of visibility. As soon as your package is dispatched, we will send a shipping confirmation email to your registered address. This email includes a tracking number and a link to the carrier’s portal, so you can watch your package’s journey in real-time.

5. Address Accuracy
To ensure a successful delivery, please verify that your shipping address and contact number are accurate. As per our Terms of Service, we cannot redirect a package once it has been dispatched from our office. For Cash on Delivery (COD) orders, please ensure someone is available at the address to receive the parcel and complete the payment.

6. Dealing with Delays or Damages
While we strive for perfection, external factors like extreme weather or carrier delays can occasionally occur. If your order has not arrived within the estimated 7-business-day window, please reach out to us immediately.

If a product arrives damaged, please document the packaging and contact our support team within 24 hours so we can arrange a replacement or resolution as per our Return Policy.

Contact Information
Business Name: Muzax
Chat Support: 24/7 (AI-Assisted)
WhatsApp & Human Support Hours: 10:00 AM – 6:00 PM (PKT) Monday to Saturday
Phone/WhatsApp: +92 302 8860884
Email: support@muzax.shop
Business Address: Office F-52, 1st Floor, Gold Point Plaza, Murree Road, Amirpura Mohalla, Rawalpindi, Punjab 46000, Pakistan